Customer Service Representative

Summary:

This position will carry out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous and effective manner.

Process and input all customer orders. Run stock reports to check for product availability. Generate all related paperwork and necessary information required for customer work orders, check all orders for special requests, and post inventory records.

Coordinate special, last minute shipping requests with the warehouse, expediting any order as necessary. Trace orders as required and notify customers of any activity concerning their order. Ensure proper invoicing of accounts by verifying invoices.

Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc., in a courteous and efficient manner. Report customer feedback to management, including any signs of customer dissatisfaction.

Qualifications:

The qualified candidate must possess a High School Diploma. Requires good judgment and decision-making ability. Communication skills, both oral and written, are essential. Must be proficient in MS Office. Background check and drug screen.

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